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What versions of browser software
work with Wedding Talk?
You need to use a web browser that is Java enabled
in order to use Wedding Talk. If your browser is not
Java enabled (or your browser has this setting switched
off) you will not see the chat room but get a message
"Because your browser is not Java enabled, you
will not be able to join our chat session. Sorry!".
The following Netscape and Microsoft browers are recommended:
Windows 95 (or greater) users: Netscape 2.0
or higher. Microsoft Internet Explorer 3.0 or higher.
Win 3.1 users: Use Netscape 3.01 Beta with Java
for Windows 3.1
MAC users: You must use MS Internet Explorer 3.01b
or Netscape 4.0 (or greater) - Wedding Talk will not
work reliably with Netscape 3.0
Using versions 4 and higher of either Netscape or MS
Internet Explorer will load the chat program much quicker
than the earlier versions.
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How do I chat?
When you visit the Wedding Talk chat room page,
you will see the chat window (once the chat program
has downloaded). Enter your nick name (user name) a
password is not required. You are now in the chat room
and will be able to see others that are connected to
Wedding Talk in the user window on the right. Type any
message in the text box at the bottom and hit return
and it is seen by all other users by default.
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Why does the chat window take so
long to load?
The chat program is quite large. Therefore during
busy times or if your Internet connection is slow, the
chat program may take several minutes to load. However,
once loaded, you should not experience any delays in
seeing messages posted. |
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I cannot connect to Wedding Talk.
I get some or all of the following message: "Connection
Failed. Disconnected: Network connection closed."
What is the problem?
These errors are usually due to your Internet connection
going down or your inability to access our chat server,
which is located in the US. This can be due to a failure
with your ISP (Internet Service Provider), your modem
or due to some intermediate computer on the path between
your computer and our chat server being down. It can
also be because you are behind a firewall or using a
proxy server (i.e. not directly connected to the Net).
If you suspect the connection problem is due to some
other computer on the path from your machine to our
chat server in the US being down or slow, you should
try to reconnect later when the net is behaving better!
To check to see if you are connected to the Internet
via a proxy server with your ISP, check your browser's
settings. if you are connected via a proxy server, you
do not have a live connection, hence live chat will
not work. |
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When I connect, I get the message
"NickServe - This Nickname is owned by someone
else" - What's the problem?
Wedding Talk is hosted on a chat server that is
shared by other chat rooms running on other web sites.
The server will only accept unique names, therefore,
your name is already in use on the server (probably
in a different chat room). To overcome this, log in
again using a different nick name or use a different
combination of upper and lower case letters. The style
of nick name we suggest you use i.e. your first name
followed by the first letter of your surname (e.g. SueM)
should ensure a degree of uniqueness. |
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I am using a MAC and cannot connect
to Wedding Talk, why?
There are known problems with Netscape and Internet
Explorer's implementation of Java. The chat software
that drives Wedding Talk is used by thousands of websites
worldwide with many MAC users who do not experience
any problems. However for some MAC users, the chat software
either does not work at all or works in a limited manner.
We recommend the following for MAC users:
Mac OS8
MS Internet Explorer 4.0
JIT compiler option disabled
Microsoft Java VM
Please note, Netscape 4.0 is also known to work reliably
for a large number of MAC users.
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I was logged on and the connection
to WeddingGuideUK.com dropped. I cannot log back with
the same username (nick), why?
If you log back via the same machine (IP address)
it detects a more recent login and lets you in. However
if you use another IP address (another machine or a
dynamic IP address that is assigned to you by your ISP),
it will not permit another login if it still has a login
under that user name. After a time-out period of 10
minutes the user is automatically logged off and you
can then reuse the same user name (nick).
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Is there a limit to the number of
chat room participants?
A maximum of 25 people can be in the chat room at
any one time. Any more than this and the messages would
probably scroll up the chat window at a rate that is
too fast for them to be read! If the chat room proves
very popular we will consider opening up further chat
rooms.
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I am still having problems using
the chat room. What can I do?
For further assistance, please call WeddingGuideUK.com
on 020 7593 3202 during normal office hours.
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